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Free Shipping On Orders Over £60

We are receiving a lot of enquiries right now which is why requests from Italy are answered in English at the moment. Thank you for your understanding.




Opening Hours

Monday to Thursdaynull


My order

Can I change or cancel my order?

No, this is unfortunately not possible. To ensure a fast delivery, we will send your order directly to the warehouse for packing and distribution.

Is there a minimum purchase amount?

No. You can easily place an order without having to think about a minimum order amount.

Why have I not received any order confirmation?

Please be aware that it can take up to 2 hours before you receive an email confirming your order.

If you have placed an order and still have not received any order confirmation within 2 hours from the time you placed your order, please contact our Customer Service.

Can I exchange an item?

Unfortunately we do not offer online exchanges, but you always have the option to place a new order to get the right article. We will refund you the amount as soon as we have processed your returned items. We only accept items returned within 30 days after receipt.

Part of my order is missing

If an item is missing from the parcel although it is stated on your delivery note, please contact Customer Service. Please state your order number and the item number or product name of the missing item and we will of course help you.

What to do if I receive a faulty/incorrect item?

If you think, an item in your order is faulty/incorrect, please return it to us. We are not able to offer online exchanges, but when we have processed the claim, we will refund the money for the item. You then have the possibility to place a new order.

Delivery Information

Do you deliver to my country?

Yes, we do deliver to United Kingdom.

Unfortunately, it is however not possible for us to deliver to areas with special customs regulations. Furthermore, we do not deliver to Channel Islands (post codes starting with GY and JE) and Isle of Man (post codes starting with IM).

Please note: For remote areas of United Kingdom there may be a 1-2 days longer delivery time than usual (this is valid for much of the Highlands and Islands of Scotland, Anglesey in Wales, The Isles of Scilly and the Isle of Wight in England).


How long for my delivery to arrive?

Home delivery Hermes: 4-7 working days

Home delivery Yodel: 5-6 working days.

Express delivery DHL: 1-2 working days.

Certain more remote areas may require additional delivery time. Read more about delivery time.

What are the shipping costs?

By home delivery the shipping cost is £3.95. We provide free shipping on orders over £60.00.

By express delivery the shipping costs is £14.95

Can I track my order?

Yes. You will receive a shipping confirmation by email which will include a unique tracking number that you can use to track your parcel. You can also go to My account in the top of the site.

Do I have to pay customs and / or import charges?

No. All customs and import charges are included in the price of the order.

Do you deliver to PO Box addresses?

For security reasons, we unfortunately, cannot ship to PO Box addresses.

Why can I not track my parcel?

Perhaps your tracking information has not yet been updated at the shipping company. Please wait a few hours and try again. If there is still no information regarding your parcel, please contact Customer Service at either J.LINDEBERG or the shipping company.

My parcel is damaged - what do I do?

Always check the parcel is okay before accepting receipt of your delivery. Do not accept receipt of the parcel, if it turns out to have been damaged during transportation. The parcel will then be returned to us, and we will refund you the full amount of your order.


How do I pay my order?

We offer several different payment options and we take security very seriously so your details will be safe with us:


- VISA Electron

- MasterCard

- PayPal

Credit Card

All credit and debit cardholders are subject to validation and authorisation by both the card issuer and us to maintain security and prevent fraud. On your bank statement you will see BESTSELLER and your order number.


PayPal acts like a digital wallet where you can safely store all payment options such as bank account or credit card.

You will be charged once the incoming payment is registered with us. PayPal payments are usually confirmed within a few minutes. You will not be charged any extra fees except for the shipping fees. 

If any questions, please have your order number ready before contacting our Customer Service.

For more information about payment options, click here.

When will I be charged?

You will be charged, as soon as the shipment leaves our warehouse. If your credit card is authorized, you will receive an order confirmation by email, confirming that your order has been received.

If your card is not authorized, no payment will be made and you will get notified immediately on the screen that the payment was unsuccessful. Please remember that even if a payment is not authorized, some card issuers may still reserve the money meaning you cannot use the funds for a short period of time (max. 8 days).

Will I be charged any extra fees?

No, you will not be charged any extra fees. However, you will be charged for the shipping costs.

Please note that some banks do charge an extra overseas transaction fee. This depends on the bank's policy and the fee is not issued by J.LINDEBERG. The overseas transaction fee will not be refunded by J.LINDEBERG. For more information, please contact your bank.

Is it safe to order online?

Yes. Payment is our top priority. We wish for our customers to feel entirely safe when shopping at J.LINDEBERG's online shop. We use the SSL (Secure Socket Layer) technology to secure your personal information. Furthermore,  all credit card holders are subject to validation and authorization by both the card issuer and J.LINDEBERG online shop to maintain security and prevent fraud.

Returns and Refunds

How do I return an item?

  1. Place the item back into the transparent plastic bag or shoe box in which it arrived.
  2. Write the 'reason for return' code in the yellow field on the outside of the transparent plastic bag.
  3. Peel the return label off the return note.
  4. Place the item(s) and return note into the bag in which your delivery was originally sent (if the order was delivered in a cardboard box, use the bag we included).
  5. Remove the white strip from the bottom of the bag.
  6. Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed). Please note: If the bottom piece is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.
  7. Stick the prepaid return label onto the bag (covering any existing postage label).
  8. Deliver the return parcel to the carrier from which you received it.*
  9. Make sure to ask for a receipt as a proof that you have returned the parcel.

Items bought at J.LINDEBERG Online Shop cannot be returned to a physical store.

* Please note: If your parcel was delivered by Yodel or DHL, please deliver your return parcel to your nearst CollectPlus store.

Have you received my return?

We will send you a confirmation by email as soon as we have received your return. From the day we have received your return, we will process it within 14 working days and issue the refund.

When will I receive my refund?

When we have processed your return, we will issue the refund within 14 days.


Credit Card

Please note that it can take 2-30 days before the money is back on your account. The time period depends on the line of credit on your credit/debit card and the terms and policies of your bank. We will refund the money to the same card that you used when you placed the order. If we cannot do this (i.e. if the card has been declined, cancelled or has expired), we will send your refund through a bank transfer. In this case, please contact our Customer Service.


The amount will be credited to your PayPal account. You can then choose if you want to use the funds through your PayPal account directly, or wish to transfer the amount back to your bank or credit card account. We have no control over this process, but you can manage all your payments from your PayPal account.


What to do if I have been refunded the wrong amount?

If you think you have been refunded the wrong amount, please contact Customer Service and state your order number and the required refund amount. Please note: When you use the prepaid return label from your parcel, we will deduct the return shipping costs from your refund.

Why were the shipping costs not refunded?

If you are returning items because you have changed your mind or the size is not right etc., you can use the prepaid return label for an easy return process. We will deduct the return shipping costs from your refund. If we have made a mistake with your order and you need to return it because of this, we will of course refund you the full amount. Please fill in the return code on the return note.

How do I make a claim for a faulty item?

In case you are in the unfortunate situation to experience errors or defects to an item bought in our online shop, please make sure to claim the item no later than 2 years from the purchase date.

All you have to do is return the item to us and make sure to clearly mark code 13 as the return reason code.

If you no longer have the return note and return label available, please contact Customer Service and we will provide it to you again.

Once we have received the item, your claim will be processed. Faulty items are always refunded by the full amount. We will issue the refund within 14 days, but please note, it can take up to 2-30 days before the money is back on your account (the time period depends on your agreement with and the terms and policies of your bank).

Unfortunately, we cannot offer to exchange the item, please place a new order instead.


How do I sign up for the newsletter?

You can sign up at the bottom of this site under 'SIGN UP FOR EXCLUSIVE NEWS AND UPDATES'.

Soon after you will receive an email from J.LINDEBERG Member's List. To sign up you have to click the link 'Yes, subscribe me to this list' in the email. After this step you will receive an email confirming your sign up. 

How do I unsubscribe from the Newsletter?

If you wish to unsubscribe you can click on the link 'unsubscribe here' in the newsletter or you can send an email to memberslist@jlindeberg.com

How do I change/update my profile?

Just send an email with your information to memberslist@jlindeberg.com, so we can make the changes for you.

Voucher Codes

How can I use a voucher code?

If you have received a voucher code, you can type it into your bag during checkout. The amount will then automatically be reduced.
Please be aware of small or capital letters.

It is, unfortunately, not possible to use a voucher code after the order has been placed.

Please note: voucher codes cannot be combined with any other promotions or applied to already reduced items.

What if my voucher code does not work?

Make sure you distinguish between capital and small letters when filling in the voucher code.

If it still does not work please contact our Customer Service.

Can I combine a voucher code with already reduced items?

Unfortunately not. Voucher codes cannot be combined with any other promotions or applied to already reduced items.

I forgot to add the voucher code to my order - what do I do?

Unfortunately, we cannot deduct the value of a voucher code from an order that has already been placed.

You are of course welcome to add the voucher code to a new order.

My Account

What is a 'My Account'?

'My Account' is an account which you can create in our online shop to make the purchase process easier and faster.

How do I create a 'My Account'?

Click on 'My Account' in the right corner of the online shop and hereafter click on 'Create Account'. On the registration page, all fields marked with * are mandatory.


We comply with the applicable data protection regulations so your personal data will not be passed on to third parties.

What are the advantages of having a 'My Account'?

Your benefits as a registered user are:


- Quick and easy checkout process

- View your order history

- Save multiple shipping addresses

Can I order without a 'My Account'?

Yes of course you can. You will just miss the benefits of having an Account for instance you would have to fill in your delivery address in the checkout process.

How can I delete 'My Account'?

You can send an email to our Customer Service, who can delete your account for you. The email is: customerservice@bestseller.com


Can you provide more information about a style?

We do our best to give as much information as we can about all our styles. The product page for every item includes both description and images. If you have any further questions, please contact Customer Service stating the style number and we will do our best to answer your questions.

I have seen a style but cannot find it on the site - why?

If you are looking for a specific style, please enter the item number into the search box and you will see the item. If the item does not show after entering the item number, it is not available in the online shop.

Do you have the style in my size?

If a size is not available in the online shop, it is unfortunately sold out. When an item is sold out, it will most likely not come back on stock. We do our best to always offer the very latest styles and trends in our online shop. Therefore, most sold out styles, do not come back in the online shop.

Do you have the style in a different colour?

If the requested colour is not available at the online shop, it is most likely sold out or it does not exist in this colour. When a style is sold out in a specific colour, it is not likely that we get it back in stock as we continuously get completely new styles in the online shop.

How do I know which size to order?

To find the right size we advise you to check out the size guide before ordering.

The measurements in our size guides only serve as a guideline. We recommend you to compare the measurements with your own body measurements and also compare the measurements of a specific style with clothes from your own wardrobe that fit well.

If your measurements fall in between two sizes, we recommend to select the largest size or simply order 2 sizes and return the one that did not fit.

Often you will also find detailed information about fit and length in the product description of each style. Keep in mind that some styles are designed for a tight fit and others for a loose fit.

Technical Problems -

Our online shop works best when using the internet browser Google Chrome...

Which browser am I using/technical problem?


If you are having technical problems, we recommend you make sure you have the latest updates and patches for your operating system. If you are still having problems using our site, please feel free to contact Customer Service and we will be happy to help.

To help us look into your problem please try to include as many of the following details as possible:

Your operating system (e.g. Windows Vista, Mac OS 9.0)

Internet browser (e.g. Google Chrome version 36, Safari 7.0, Internet Explorer 9, Firefox 31.0)

The URL you were trying to access (e.g. http://shop.bestseller.com)

When did the problem occur?

Please cut and paste any error message that appeared on the screen into the email.

I am having trouble using the shopping bag - why?

If you are experiencing problems using the shopping bag it could be because of your cookies settings or because your internet browser needs to be updated.

Try deleting your cookies. All you need to do is click at the 'Tools' tab on your internet browser, select 'Internet Options', then choose 'delete Cookies' or 'Delete cache' and press ok.

Items may also disappaer from your shopping bag if the stock is low and the item gets sold out before you manage to complete your order.

What to do if items disappear from the shopping bag?

When you add an item to your shopping bag, we will check if it is available and then the item is reserved for you. Nevertheless, it can happen that another customer is buying the last item before we have reserved it for you.

Is it only possible to order online?

Yes, for security reasons, it is only possible to order online - and not by phone or email.


How do I find a specific store?

On each brand site, you can find a store locator which you can use to find the contact details for all our stores.

How do I contact you?

If you have not found the answer to your question on this site, please contact Customer Service and we will be happy to help you. You can send an email or chat from the contact page or call us at:


Customer Service +44 (0) 2076 502 065


Opening hours for Customer Service are Monday to Thursday 08.00 to 16.00, Friday 08.00 to 13.30. 

Please note, due to national holidays Customer Service is closed on the following days:
1 January, 3-6 April, 14 May, 24-25 May, 24-26 December and 31 December 2015.

I need information for a school project - who do I contact?

If you would like to know more about our company, you are most welcome to have a look at www.aboutbestseller.com.

If you do not find what you are looking for here, you can write an email with your question to our head office: