Want your delivery before New Year? Order no later than:
Finland: Tuesday 16 December 2014
Ireland, Spain, Italy, Austria: Sunday 21 December 2014
UK: Tuesday 16 December 2014
Belgium: Wednesday 17 December (Kiala) and Monday 22 December 2014 (UPS)
France: Monday 15 December (Kiala) and Monday 22 December 2014 (UPS)
Because of Christmas and New Year our Customer Service will be closed on the following dates: 24, 25, 26 and 31 December as well as January 1st. No parcels will be shipped from the warehouse on these dates.
Customer Service closes at 16.00 on 23 and 30 December.
No, this is unfortunately not possible. To ensure a fast delivery, we will send your order directly to the warehouse for packing and distribution.
Yes. When placing an order at J.LINDEBERG Online Shop, the minimum order amount is € 39.90.
Please be aware that it can take up to 2 hours before you receive an email confirming your order.
If you have placed an order and still have not received any order confirmation within 2 hours from the time you placed your order, please contact our Customer Service.
No, unfortunately, we are not able to offer direct exchanges. We will, however, refund you the amount as soon as we have processed your returned items. We only accept items returned within 30 days after receipt (in their original condition).
Please note: purchases made between 1 November and 31 December 2014 can be returned up until 31 January 2015.
If an item is missing from the parcel although it is stated on your delivery note, please contact Customer Service. Please state your order number and the item number or product name of the missing item and we will of course help you.
If you think, an item in your order is faulty/incorrect, please return it to us. We are not able to offer online exchanges, but when we have processed the claim, we will refund the money for the item. You then have the possibility to place a new order.
We deliver to:
Finland (Excl. The Åland-Islands and Kimitoön)
France (Excl. Corsica)
Spain (Excl. The Canary Islands).
United Kingdom (Excl. Channel Islands (post codes starting with GY and JE), Isle of Man (post codes starting with IM) and areas with special customs regulations.)
Please note: For remote areas of United Kingdom there may be a 1-2 days longer delivery time than usual (this is valid for much of the Highlands and Islands of Scotland, Anglesey in Wales, The Isles of Scilly and the Isle of Wight in England).
The delivery times varies from country to country - please check the individual delivery times here.
The shipping costs vary from one country to another. Please check the shipping costs here
Yes. You will receive a shipping confirmation by email which will include a unique tracking number that you can use to track your parcel. You can also go to My account in the top of the site.
No. All customs and import charges are included in the price of the order.
For security reasons, we unfortunately, cannot ship to PO Box addresses.
Perhaps your tracking information has not yet been updated at the shipping company. Please wait a few hours and try again. If there is still no information regarding your parcel, please contact Customer Service at either J.LINDEBERG or the shipping company.
Always check the parcel is okay before accepting receipt of your delivery. Do not accept receipt of the parcel, if it turns out to have been damaged during transportation. The parcel will then be returned to us, and we will refund you the full amount of your order.
If you wish to receive your order before Christmas, please place your order no later than the following date for your country:
Ireland: Monday 15 December 2014
UK, Spain, Italy, Finland: Tuesday 16 December 2014
Austria, Belgium: Wednesday 17 December 2014
France: Monday 15 December (Kiala) and Wednesday 17 December 2014 (UPS)
If you wish to receive your order before New Year, please place your order no later than the following date for your country:
Finland: Tuesday 16 December 2014
Ireland, Spain, Italy, Autstria: Sunday 21 December 2014
UK: Tuesday 16 December 2014 (Hermes), Sunday 21 December 2014 (UPS)
Belgium: Wednesday 17 December 2014 (Kiala), Monday 22 December 2014 (UPS)
France: Monday 15 December 2014 (Kiala) and Monday 22 December 2014 (UPS)
We offer several different payment options and we take security very seriously so your details will be safe with us:
- VISA Electron
All credit and debit cardholders are subject to validation and authorisation by both the card issuer and us to maintain security and prevent fraud. On your bank statement you will see BESTSELLER and your order number.
PayPal acts like a digital wallet where you can safely store all payment options such as bank account or credit card.
You will be charged once the incoming payment is registered with us. PayPal payments are usually confirmed within a few minutes. You will not be charged any extra fees except for the shipping fees.
If any questions, please have your order number ready before contacting our Customer Service.
For more information about payment options, click here.
You will be charged, as soon as the shipment leaves our warehouse. If your credit card is authorized, you will receive an order confirmation by email, confirming that your order has been received.
If your card is not authorized, no payment will be made and you will get notified immediately on the screen that the payment was unsuccessful. Please remember that even if a payment is not authorized, some card issuers may still reserve the money meaning you cannot use the funds for a short period of time (max. 8 days).
No, you will not be charged any extra fees. However, you will be charged for the shipping costs.
Please note that some banks do charge an extra overseas transaction fee. This depends on the bank's policy and the fee is not issued by J.LINDEBERG. The overseas transaction fee will not be refunded by J.LINDEBERG. For more information, please contact your bank.
Purchases made from United Kingdom will be made in Euro's and the currency conversion only serves as a guideline.
Yes. Payment is our top priority. We wish for our customers to feel entirely safe when shopping at J.LINDEBERG's online shop. We use the SSL (Secure Socket Layer) technology to secure your personal information. Furthermore, all credit card holders are subject to validation and authorization by both the card issuer and J.LINDEBERG online shop to maintain security and prevent fraud.
- Place the item back in the item packaging.
- Write return reason code in the field on the item packaging.
- Place return note and item in the return parcel (you can re-use the our bag/parcel).
- Stick the prepaid return label on the parcel.
- Send the parcel using the same shipping company as for your delivery. Make sure to ask for a receipt, as a proof, that you have returned a parcel (for returns with UPS you get no receipt. Make sure to note down the return tracking number).
- Return costs will be deducted from your refund (free returns in Finland).
You can also read more in our Return Policy
Items bought at J.LINDEBERG Online Shop cannot be returned to a physical store.
We will send you a confirmation by email as soon as we have received your return. From the day we have received your return, we will process it within 14 working days and issue the refund.
When we have processed your return, we will issue the refund within 14 days.
Please note that it can take 2-30 days before the money is back on your account. The time period depends on the line of credit on your credit/debit card and the terms and policies of your bank. We will refund the money to the same card that you used when you placed the order. If we cannot do this (i.e. if the card has been declined, cancelled or has expired), we will send your refund through a bank transfer. In this case, please contact our Customer Service.
The amount will be credited to your PayPal account. You can then choose if you want to use the funds through your PayPal account directly, or wish to transfer the amount back to your bank or credit card account. We have no control over this process, but you can manage all your payments from your PayPal account.
If you think you have been refunded the wrong amount, please contact Customer Service and state your order number and the required refund amount. Please note: When you use the prepaid return label from your parcel, we will deduct the return shipping costs from your refund.
If you are returning items because you have changed your mind or the size is not right etc., you can use the prepaid return label for an easy return process. We will deduct the return shipping costs from your refund. If we have made a mistake with your order and you need to return it because of this, we will of course refund you the full amount. Please fill in the return code on the return note.
In case you are in the unfortunate situation to experience errors or defects to an item bought in our online shop, please make sure to claim the item no later than 2 years from the purchase date.
All you have to do is return the item to us and make sure to clearly mark code 13 as the return reason code.
If you no longer have the return note and return label available, please contact Customer Service and we will provide it to you again.
Once we have received the item, your claim will be processed. Faulty items are always refunded by the full amount. We will issue the refund within 14 days, but please note, it can take up to 2-30 days before the money is back on your account (the time period depends on your agreement with and the terms and policies of your bank).
Unfortunately, we cannot offer to exchange the item, please place a new order instead.
You can return purchases made between 1 November and 31 December 2014 up until 31 January 2015.
If you have received a voucher code, you can type it into your bag during checkout. Please be aware of small or capital letters. The amount will then automatically be reduced.
It is, unfortunately, not possible to use a voucher code after the order has been placed.
Make sure you distinguish between capital and small letters when filling in the voucher code.
If it still does not work please contact our Customer Serivce.
Unfortunately not. The voucher codes cannot be used on already reduced items.
Unfortunately, we cannot deduct the value of a voucher code from an order that has already been placed.
"My Account" is an account which you can create in our online shop to make the purchase process easier and faster.
Click on 'My Account' in the right corner of the online shop and hereafter click on 'Create Account'. On the registration page, all fields marked with * are mandatory.
We comply with the applicable data protection regulations so your personal data will not be passed on to third parties.
Your benefits as a registered user are:
- Quick and easy checkout process
- View your order history
- Save multiple shipping addresses
- Possibility of receiving special offers
- Possibility of receiving invitations for special events
Yes of course you can. You will just miss the benefits of having an Account for instance you would have to fill in your delivery address in the checkout process.
You can send an e-mail to our Customer Service, who can delete your account for you. The e-mail is: email@example.com
We do our best to give as much information as we can about all our styles. The product page for every item includes both description and images. If you have any further questions, please contact Customer Service stating the style number and we will do our best to answer your questions.
If you are looking for a specific style, please type the style number into the search box and you will go the style information. If you cannot find the style, it is not available in the online shop.
If a size is not available in the online shop, it is unfortunately sold out. When an item is sold out, it will most likely not come back on stock. We do our best to always offer the very latest styles and trends in our online shop. Therefore, most sold out styles, do not come back in the online shop.
If the requested colour is not available at the online shop, it is most likely sold out or it does not exist in this colour. When a style is sold out in a specific colour, it is not likely that we get it back in stock as we continuously get completely new styles in the online shop.
Our online shop works best when using the internet browser Google Chrome...
If you are having technical problems, we recommend you make sure you have the latest updates and patches for your operating system. If you are still having problems using our site, please feel free to contact Customer Service and we will be happy to help.
To help us look into your problem please try to include as many of the following details as possible:
Your operating system (e.g. Windows Vista, Mac OS 9.0)
Internet browser (e.g. Google Chrome version 36, Safari 7.0, Internet Explorer 9, Firefox 31.0)
The URL you were trying to access (e.g. http://shop.bestseller.com)
When did the problem occur?
Please cut and paste any error message that appeared on the screen into the email.
If you are experiencing problems using the shopping bag it could be because of your cookies settings or because your internet browser needs to be updated.
Try deleting your cookies. All you need to do is click at the 'Tools' tab on your internet browser, select 'Internet Options', then choose 'delete Cookies' or 'Delete cache' and press ok.
Items may also disappaer from your shopping bag if the stock is low and the item gets sold out before you manage to complete your order.
When you add an item to your shopping bag, we will check if it is available and then the item is reserved for you. Nevertheless, it can happen that another customer is buying the last item before we have reserved it for you.
Yes, for security reasons, it is only possible to order online - and not by phone or email.
On each brand site, you can find a store locator which you can use to find the contact details for all our stores.
If you have not found the answer to your question on this site, please contact Customer Service and we will be happy to help you. You can send an email or chat from the contact page or call us at:
Customer Service +44 2076 502 065
Customer Service Ireland: +35314264190
Customer Service France: +33(0)153254591
Customer Service España: +34952055145
Customer Service Italy: +390516955675
Customer Service Finland: +358207474692
Customer Service Austria: +43144074344976
Customer Service Belgium: +3232415626
We are happy to help you in English, French, Finnish, Spanish and German. In busy periods your enquiry might be answered in English.
Opening hours for Customer Service are Monday to Thursday 09.00 to 17.00, Friday 09.00 to 14.30 (CET).
Please note, due to national holidays Customer Service is closed on the following days:
1 January, 18 April, 20-21 April, 29 May, 8-9 June, 24-26 December and 31 December 2014.
If you would like to know more about our company, you are most welcome to have a look at www.aboutbestseller.com.
If you do not find what you are looking for here, you can write an email with your question to our head office: