The phone and chat for Customer Service is unfortunately closed Friday 03.10.2014.
Parcels will not be shipped from the warehouse on this date.
You are always welcome to send us an email and we will respond as soon as possible.
Home Delivery (Hermes)
Shipping costs: €4.95 - Free shipping on orders above €80.00!
Delivery time: 4-7 working days
Shipping Company: Hermes
The delivery days are from Monday to Saturday.
The shipping price is a fixed amount. This means that no matter how many items you choose to purchase, the shipping price will stay the same. The minimum purchase amount is €39.90.
Track & Trace
Orders are processed in the warehouse and ready for dispatch within 24 hours on working days.
As soon as your parcel has left our warehouse you will receive an email with a track & trace number so you can follow the parcel until it reaches you.
When you are not at home
If you are not at home and there is no possibility to hand the parcel over to a neighbour, Hermes will make a 2nd and 3rd attempt. In such case, a notification card will be left in your letter box at 1st delivery attempt.
We are unfortunately not able to deliver to Channel Islands (post codes starting with GY and JE), Isle of Man (post codes starting with IM) and areas with special customs regulations.
For remote areas of United Kingdom there may be a 1-2 days longer delivery time than usual (this is valid for much of the Highlands and Islands of Scotland, Anglesey in Wales, The Isles of Scilly and the Isle of Wight in England).