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Return Policy in the UK
If you regret your purchase, you can return the item to us within 30 days of receipt in the original condition (with hangtags etc). We will send you a confirmation by email as soon as we have registered your return items.
If the item was damaged upon receipt or you received the wrong item, please fill out the return form with the correct return code and send it to us within 30 days after receipt.
How to return an item
- Place the item in the item packaging and fill in the return reason code in the field on the item packaging
- Place item and return form in the return parcel (you can re-use the parcel/bag that we sent you)
- Put the prepaid return label (sticker) on your return parcel
- Bring the parcel to a Hermes Parcel Shop in your area. You can find your nearest here
- You can also arrange a pick up of your return parcel by Hermes here
- The return cost of EUR 4.95 will be deducted from your refund
If you do not have a prepaid return label, please contact customer service and we will provide you with a new one.
If you for some reason do not wish to use the prepaid return label of our carrier Hermes, we recommend that you use a postal service that insures you for the value of the goods and please also save the tracking number. The goods are your responsibility until they reach our warehouse.
Please send your return to:
- Bestseller Return Department
- c/o Hermes Retourenbetrieb
- Bannwarthstr. 5
- 22179 Hamburg
We will do our outmost to process your return within 14 working days.
Please note: We can only process your return if you have purchased the item in Bestseller's online shop. If you wish to return items bought in one of our stores, please contact the store in question.
As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, we will deduct the return shipping cost of EUR 4.95 from the refund amount.
The refund will be issued to the credit card you used when you made the purchase.
Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card acquirer or your bank.
If you have any further questions or need assistance, please contact Customer Service.