The phone and chat for Customer Service are unfortunately closed Monday 25.05.2015.
You are always welcome to send us an email and we will respond as soon as possible.
Parcels will not be shipped from the warehouse on this date.
Home Delivery (UPS)
Shipping costs: £3.95 - Free shipping on orders over £50.00
Delivery time: 3-6 working days
Shipping Company: UPS
The shipping price is a fixed amount. This means that no matter how many items you choose to purchase, the shipping price will stay the same.
Track & Trace
As soon as your parcel has left our warehouse you will receive an email with a track & trace number so you can follow the parcel until it reaches you.
When you are not at home
If you are not at home by first delivery attempt, UPS will put a notification card in your letter box. This card contains the information where your parcel has been delivered.
Your parcel has either been delivered to your neighbour or to a UPS / Kiala Service Point near you. If you do not want to pick up your parcel at the UPS / Kiala Service Point, you can call the UPS service number 08457 877 877 to arrange another delivery attempt.
If your parcel has been delivered to a UPS / Kiala Service Point, the parcel has to be collected within 14 days. After this time period the parcel will be returned to us.
We are unfortunately not able to deliver to Channel Islands (post codes starting with GY and JE), Isle of Man (post codes starting with IM) and areas with special customs regulations.
For remote areas of United Kingdom there may be a 1-2 days longer delivery time than usual (this is valid for much of the Highlands and Islands of Scotland, Anglesey in Wales, The Isles of Scilly and the Isle of Wight in England).