The phone and chat for Customer Service are unfortunately closed today from 11.40 to 12.15.
You are always welcome to send us an email and we will respond as soon as possible.
Return Policy UPS
Return costs: £4.95 - if you use our return label.
Return rights: 30 days after receipt of your order.
We can only process your return if you have purchased the item in J.LINDEBERG's online shop. If you wish to return items bought in one of our stores, please contact the store in question.
How to return an item
- Place the item in the item packaging and fill in the return reason code in the field on the item packaging.
- Place item and return note in the return parcel (you can re-use the parcel/bag that we sent you).
- Put the prepaid return label (sticker) on your return parcel.
- The return costs of £4.95 will be deducted from your refund.
UPS will pick up your return parcel at your home. You can apply for collection of a return for free by phone on this number: 08457-877-877 or on the internet at www.ups.com under "Collection" and "Schedule a collection". Make sure to ask UPS for the return tracking number. This is your proof for having returned a parcel.
You can also handover the return to a UPS / Kiala Service Point. Make sure to ask for a receipt, as a proof, that you have returned a parcel.
We will process your return within 14 days.
Received wrong item
If you received the wrong item; please put the item back in its packaging, write the correct return code in the yellow field on the items packaging and send it to us within 30 days after receipt.
If you have bought a faulty item at our online shop, you can complaint about errors and defects related to your item, which have appeared within 24 months after your purchase.
If the complaint is being accepted we will of course refund you the amount after processing, as we do not offer online exchanges.
As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, we will deduct the return shipping cost of £4.95 from the refund amount.
The refund will be issued to the credit card you used when you made the purchase.
Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card issuer or bank.
If you have any queries or need assistance, please contact our Customer Service.