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Welcome to J.LINDEBERG Customer Service

+44 2076 502 065


France: +33 (0)153254591
España: +34 952055145
Italy: +39 0516955675
Finland: +35 8207474692
Ireland: +35 314264190
Austria: +43 144074344976
Belgium: +32 32415626

Opening Hours (CET)

Monday to Thursday9.00 to 17.00

Friday9.00 to 14.30

Return Policy in Finland

If you regret your purchase, you can return the item to us within 30 days of receipt in the original condition (with hangtags etc). We will send you a confirmation by email as soon as we have registered your return items.

Quick Guide for Returns

If the item was damaged upon receipt or you received the wrong item, please fill out the return note with the correct return code and send it to us within 30 days after receipt.

How to return an item
  • Place the item in the item packaging and fill in the return reason code in the field on the item packaging
  • Place item and return note in the return parcel (you can re-use the parcel/bag that we sent you)
  • Put the prepaid return label (sticker) on your return parcel
  • Bring the parcel to the post office (Itella) or to one of the service points of Bring Parcels. Make sure to get a receipt, as a proof, that you have returned a parcel. You can find your nearest Bring Service point here

If you for some reason do not wish to use the prepaid return label, we recommend that you use a postal service that insures you for the value of the goods and please also save the tracking number. The goods are your responsibility until they reach our warehouse.

If you do not use the prepaid return label, please send your return to:

  • BESTSELLER Return Department
  • C/O Bring Parcels
  • P.O. Box 3710
  • 00002 Helsinki
  • Finland

We will process your return within 14 working days.

Please note: We can only process your return if you have purchased the item in J.LINDEBERG Online Shop. If you wish to return items bought in one of our stores, please contact the store in question.

Refund

As soon as we have processed your return, we will issue a refund. The refund will be issued to the credit card you used when you made the purchase.

Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card acquirer or your bank.

If you have any further questions or need assistance, please contact Customer Service.

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