The phone and chat for Customer Service are unfortunately closed Monday 25.05.2015.
You are always welcome to send us an email and we will respond as soon as possible.
Parcels will not be shipped from the warehouse on this date.
Shipping and Delivery in Italy
Shipping costs: € 4.95 - Free shipping on orders above € 50
Delivery time: 4-6 working days
Shipping Company: UPS
Track & Trace
As soon as your parcel has left our warehouse, you will receive an email with a track & trace number so you can follow the parcel until it reaches you.
When you are not at home
If you are not at home by first delivery attempt, UPS will put a notification card in your letter box. This card contains the information where your parcel has been delivered.
Your parcel has either been delivered to your neighbour or to a UPS / Kiala Service Point near you. If you do not want to pick up your parcel at the UPS / Kiala Service Point, you can call the UPS service number to arrange another delivery attempt.
If your parcel has been delivered to a UPS / Kiala Service Point, the parcel has to be collected within 14 days. After this time period the parcel will be returned to us.
We are unfortunately not able to deliver to islands or areas with special customs regulations.