The phone and chat for Customer Service are unfortunately closed Monday 25.05.2015.
You are always welcome to send us an email and we will respond as soon as possible.
Parcels will not be shipped from the warehouse on this date.
DELIVERY: HOW TO OPEN THE PLASTIC BAG
- Open the bag by carefully tearing along the dotted line at the bottom of the bag.
- Take out all items and keep the transparent plastic bag, the outer plastic bag and the return note, in case you wish to return any items.
RETURNS: HOW TO RETURN ITEMS
- Place the item back into the transparent plastic bag.
- Write the "reason for return" code in the yellow field on the transparent plastic bag.
- Peel the return label off the return note. Place the item(s) that you wish to return into the bag in which your order was sent, along with the return note.
- Remove the white strip from the bottom of the bag.
- Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed).
- Please note: If the bottom is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.
- Stick the prepaid return label onto the bag and deliver the parcel to the carrier from which you received it.
- Make sure to ask for a receipt as a proof that you have returned the parcel.