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Free Shipping On Orders Over £50

The phone and chat for Customer Service are unfortunately closed Monday 25.05.2015. 
You are always welcome to send us an email and we will respond as soon as possible.

Parcels will not be shipped from the warehouse on this date.

Return Policy in Austria

Return costs:  € 3.95 - if you use our return label.

Return rights: 30 days after receipt of your order.



We can only process your return if you have purchased the item in J.LINDEBERG's online shop. If you wish to return items bought in one of our stores, please contact the store in question.

How to return an item
  • Place the item in the item packaging and fill in the return reason code in the field on the item packaging.
  • Place item and return note in the return parcel (you can re-use the parcel/bag that we sent you).
  • Put the prepaid return label (sticker) on your return parcel.
  • Bring the parcel to a Hermes Parcel Shop in your area. You can find your nearest Hermes Parcel Shop here.
  • Make sure to ask for a receipt, as a proof, that you have returned a parcel.

If you do not have a prepaid return label, please contact Customer Service and we will provide you with a new one.


Quick Guide for Returns


We will process your return within 14 days.


Received wrong item

If you received the wrong item; please put the item back in its packaging, write the correct return code in the yellow field on the items packaging and send it to us within 30 days after receipt.



If you have bought a faulty item at our online shop, you can complaint about errors and defects related to your item, which have appeared within 24 months after your purchase.

If the complaint is being accepted we will of course refund you the amount after processing, as we do not offer online exchanges.


Returns without return label

If you for some reason do not wish to use the prepaid return label, we recommend that you use a postal service that insures you for the value of the goods and please also save the tracking number. The goods are your responsibility until they reach our warehouse.

Please send your return to:
BESTSELLER Return Department 
c/o Hermes Retourenbetrieb
Bannwarthstr. 5
22179 Hamburg


As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, we will deduct the return shipping cost of €3.95 from the refund amount.


The refund will be issued to the credit card you used when you made the purchase.
Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card acquirer or your bank.


If you have chosen Klarna invoice as payment option and paid the invoice, Klarna will contact you regarding a refund


If you have any further questions or need assistance, please contact Customer Service.