Because of Easter our Customer Service will be closed from 17.04.2014 to 21.04.2014.
Parcels will not be shipped from the warehouse on 18.04.2014 and 21.04.2014.
Return Policy with KIALA - Belgium
How to return an item
- Place the item in the item packaging and fill in the return reason code in the field on the item packaging
- Place item and return form in the return parcel (you can re-use the parcel/bag that we sent you)
- Put the prepaid return label (sticker) on your return parcel
- Deliver your parcel to your nearest KIALA point. Get a receipt, as a proof, that you have returned a parcel
- The return costs of €3.95 will be deducted from your refund
We will do our outmost to process your return within 14 working days.
As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, we will deduct the return shipping cost of €3.95 from the refund amount.
The refund will be issued to the credit card you used when you made the purchase.
Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card issuer or bank.
If you have any queries or need assistance, please contact our Customer Service
Please note: We can only process your return if you have purchased the item in J.Lindeberg Online Store. If you wish to return items bought in one of our stores, please contact the store in question.