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Because of Easter our Customer Service will be closed from 17.04.2014 to 21.04.2014.

Parcels will not be shipped from the warehouse on 18.04.2014 and 21.04.2014.

Welcome to J.LINDEBERG Customer Service

+44 2076 502 065


France: +33 (0)153254591
España: +34 952055145
Italy: +39 0516955675
Finland: +35 8207474692
Ireland: +35 314264190
Austria: +43 144074344976
Belgium: +32 32415626

Opening Hours (CET)

Monday to Thursday9.00 to 17.00

Friday9.00 to 14.30

Return Policy in Belgium

 

Quick Guide for Returns

How to return an item
  • Place the item in the item packaging and fill in the return reason code in the field on the item packaging
  • Place item and return form in the return parcel (you can re-use the parcel/bag that we sent you)
  • Put the prepaid return label (sticker) on your return parcel 
  • The return costs of €3.95 will be deducted from your refund

UPS will pick up your return parcel at your home. You can apply for collection of a return for free by phone (please see number below) or on the internet at www.ups.com under "Collection" and "Schedule a collection". Make sure to ask for a receipt, as a proof, that you have returned a parcel.

If you wish to call the collection service (for free) to schedule a pick-up time, you can use the number below:

 UPS Belgium 078-250-877

 

We will do our outmost to process your return within 14 working days.

Please note: We can only process your return if you have purchased the item in J.LINDEBERG Online Shop. If you wish to return items bought in one of our stores, please contact the store in question.

 

Refund

As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, we will deduct the return shipping cost of €3.95 from the refund amount.

The refund will be issued to the credit card you used when you made the purchase.

Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card issuer or bank.

If you have any queries or need assistance, please contact our Customer Service

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