RETURN GUIDE

DELIVERY: HOW TO OPEN THE PLASTIC BAG

  • Open the bag by carefully tearing along the dotted line at the bottom of the bag.
  • Take out all items and keep the transparent plastic bag, the outer plastic bag and the return note, in case you wish to return any items.

RETURNS: HOW TO RETURN ITEMS

  • Place the item back into the transparent plastic bag.
  • Write the 'reason for return' code in the yellow field on the transparent plastic bag.
  • Peel the return label off the return note. Place the item(s) that you wish to return into the bag in which your order was sent, along with the return note.
  • Remove the white strip from the bottom of the bag.
  • Close the bag by folding 2-3 cm up from the bottom and carefully pressing the sealing together (no extra tape is needed). 
  • Please note: If the bottom is folded higher than 2-3 cm from the bottom, the bag will not be sealed tightly.
  • Stick the prepaid return label onto the bag (covering any existing postage label) and deliver the parcel to the carrier from which you received it.*
  • Make sure to ask for a receipt as a proof that you have returned the parcel.
     
  • * Ireland and Italy: contact DHL Express to have them pick up your return parcel at your home.
  • * Austria: always deliver your return to your nearest postal outlet.