Home Delivery (UPS)


Shipping costs: €5.95

Delivery time: 3-4 working days

Shipping Company: UPS

Minimum amount: €39.90


The shipping price is a fixed amount. This means that no matter how many items you choose to purchase, the shipping costs will stay the same.


Track & trace

Orders are processed in the warehouse and ready for dispatch within 24 hours on working days.

As soon as your parcel has left our warehouse, you will receive an email with a track & trace number so you can follow the parcel until it reaches you.


When you are not at home

If you are not at home, you will find a notification card in your letter box. This card contains the information that the parcel can be picked up in a Kiala Parcel Shop near you. You can also call the UPS service number 08 21-233-877 to arrange a further delivery attempt.


Delivery exceptions

We are unfortunately not able to deliver to islands or areas with special customs regulations.


How to open / close the parcel