Quick-Guide for Returns
How to return an item
We will process your return within 14 working days.
As soon as we have processed your return, we will issue a refund (excluding shipping costs). If you used the prepaid return label, we will deduct the return shipping cost of €3.95 from the refund amount.
The refund will be issued to the credit card you used when you made the purchase.
Please allow up to 2-30 days for the money to appear on your credit card statement. The refund time frame is largely depending on your credit card issuer or bank.
If you have any queries or need assistance, please contact our Customer Service.