Please follow these steps to register your return:

1. Go to our returns portal.

2. Enter the Order Number and Email Address to see your product(s).

3. Select product(s) and reason(s) for return.

4. Select a return method.

5. Review details and submit.

6. Check your email for confirmation.

7. Print the shipping label and invoice provided. Make sure to sign all 3 copies of the invoice and attach them outside of the package, preferably within an envelope.

8. Track your return via the link in the return confirmation email.

9. Once our warehouse has received and checked the item(s), the refund will be processed as soon as possible via the original payment method used to place the order.

For purchases made in-store, please return the item to the same store or retailer where the purchase was made.

Due to hygiene reasons, we do not accept returns or exchanges of underwear. 

Returns are free for our Clubhouse members, for all non members a Return Fee of 5 GBP will be automatically deducted from your refund. You can read more about our Returns Policy here.