Please follow these steps to register your return:

1. Go to our returns portal.

2. Enter the Order Number and Email Address to see your product(s).

3. Select product(s) and reason(s) for return.

4. Select a return method.

5. Review details and submit.

6. Check your email for confirmation.

7. Print the shipping label provided and follow the instructions.

8. Track your return via the link in the return confirmation email.

9. Once our warehouse has received and checked the item(s), the refund will be processed as soon as possible via the original payment method used to place the order.

For purchases made in-store, please return the item to the same store or retailer where the purchase was made.

Due to hygiene reasons, we do not accept returns or exchanges of underwear. 

Once we have verified that it is in perfect condition, we will issue a refund. Returns are free for our Clubhouse members, for all non members a Return Fee a refund to your original form of payment excluding a return fee of 4.95 EUR / 5.95 CHF / 5.95 GBP / 50 SEK / 50 NOK / 50 DKK, and 19.90 EUR for a return of an order originally shipped to South Korea. You can read more about our Returns Policy here.